Which incident management roles are activated by installing the ITSM Roles plugin? (Choose two.)

The ITSM Roles plugin is specifically designed to broaden the scope of user permissions related to incident management within the ServiceNow platform. When this plugin is installed, it activates specific roles that are crucial for managing incidents effectively.

The role 'sn_incident_read' allows users to have read access to incident records within the system, enabling them to view incident details without being able to make any modifications. This is essential for users who need oversight of incidents but do not require the ability to alter them.

The presence of the role 'itsm_incident_read' complements this by expanding read access specific to IT Service Management. This role is focused on providing the necessary permissions to users who need engagement with incident-related information, tailored for ITSM practices.

Choosing these roles is fundamental to ensuring that the right individuals, such as incident managers and service desk agents, can access incident data appropriately while maintaining the necessary security and integrity of the data within the system. By activating roles through the ITSM Roles plugin, organizations can create a structured framework for incident management that enhances collaboration and efficiency.