ITSM Certified Implementation Specialist (CIS) Practice Exam

The action of updating the Change Type on an existing change record is typically restricted to users with specific roles, such as Change Managers or individuals with elevated permissions. This is because changing the Change Type can significantly alter how the change is managed, including its approval process and risk assessment. Therefore, not just anyone can perform this action, as it requires a certain level of authority and understanding of the implications involved.

The other action selected involves deleting a Change record, which is also usually restricted due to the potential impact on historical data and auditing purposes. Change records are important for tracking and reporting, and allowing anyone to delete them could lead to unauthorized data loss and compromise the integrity of the change management process.

Thus, both actions mentioned are suitable selections for which not everyone can perform on a change record, aligning with core principles of IT Service Management governance and control.