A problem record is the parent to which type of record?

A problem record serves as the foundational or parent record in the context of ITSM because it encapsulates the underlying cause of incidents that have been recognized but not yet resolved. One of the direct child records associated with a problem is a problem task. Problem tasks are specific actions or activities that are identified and assigned to address the elements of the problem, helping in the progression toward a resolution.

This hierarchical relationship is significant because it organizes work and clarifies responsibilities, ensuring that tasks aimed at resolving the root cause of the problem are properly tracked and managed. Consequently, when teams work on problem management, they refer to the parent problem record along with its associated tasks to maintain a clear structure in their ongoing efforts.

In contrast, while known errors, workarounds, and major incidents relate to issues caused by a problem, they do not directly link in the same way as tasks do to a problem record. Known errors may arise from a problem, but they are not structured as direct children in the record hierarchy, which is why this context is important in the ITSM framework.