Before creating new reports for monitoring problem management activities, what should the new problem manager do?

The most appropriate action for a new problem manager before creating new reports for monitoring problem management activities is to go to Reports > View/Run > All and then search for Problem reports. This step is crucial for several reasons.

Firstly, it allows the new problem manager to familiarize themselves with the existing reporting capabilities and available problem management reports. By reviewing these reports, they can understand what data is currently being captured, how it is being visualized, and identify any gaps in the existing reports that may need addressing. This knowledge is essential before deciding to create new reports, as it helps to ensure that any new reports developed will complement existing ones rather than replicate them unnecessarily.

Additionally, searching existing reports can provide insights into best practices and common metrics used by the organization, allowing the new manager to align their reporting with organizational standards and expectations. This due diligence can save time and resources, as the manager can leverage existing reports or modify them to fit new needs instead of starting from scratch.

Engaging in report creation without this initial research may lead to overlooking valuable insights and existing frameworks, hindering the effectiveness of the reporting strategy.