How can you meet a customer's change policy that requires changes to be requested with 5 days lead time?

In the context of managing change requests within IT Service Management, adhering to a customer's change policy that specifies a lead time requirement is crucial for ensuring that changes are effectively evaluated and planned. To meet a 5-day lead time requirement, it’s essential to set conditions that ensure any change request submitted does not violate this requirement.

Updating the Risk Condition for Insufficient lead time directly addresses the need to enforce the 5-day lead time policy. By doing so, you are implementing a condition that evaluates change requests based on their submission date in relation to the scheduled change date. If a change request does not meet the 5-day threshold, the condition can trigger alerts, flag the request, or prevent processing until it is compliant. This proactive approach ensures that all change requests submitted will either meet the requirement or be handled appropriately according to the established policies.

While other options may relate to risk management, they do not directly enforce the lead time requirement in the same way. For instance, updating the Risk Property or Risk Assessment Matrix may involve adjustments to record keeping or the evaluation process, but they don’t inherently enforce compliance with the lead time policy. Similarly, modifying the Calculate Risk UI Action could potentially change how risks are calculated but does not ensure that the timing of change