How do you enable the Search as feature for an incident?

Enabling the Search as feature for an incident primarily involves configuring the Related Search Results table. This table is designed to enhance the user experience by displaying relevant incidents and knowledge articles based on the criteria entered in the search field. By configuring this table, you can ensure that users are presented with search results that can help them find existing incidents or solutions more efficiently, thereby deflecting new tickets where possible.

Utilizing the Related Search Results table allows for an interactive and responsive search experience. This feature is valuable because it actively engages users in finding resolutions without needing to create new incidents, thus improving overall service management effectiveness.

While the Incident deflection system property and Incident Properties application may play a role in incident management, they do not specifically pertain to enabling a search feature. The Incident form design focuses more on how incidents are displayed and handled, rather than adjusting search capabilities. Therefore, the configuration of the Related Search Results table is the most relevant method for enabling the Search as feature for incidents.