How does the maximum number of unauthorized change records for a CI affect the Unauthorized Change module?

The maximum number of unauthorized change records for a Configuration Item (CI) plays a significant role in the operation of the Unauthorized Change module, particularly because it is configurable by the administrator. This configurability allows organizations to tailor the system's behavior regarding how many unauthorized changes they want to track. By allowing administrators to set this limit, the system can align with the specific operational needs and risk management strategies of the organization.

For example, some organizations may want to keep a tighter rein on unauthorized changes due to regulatory compliance requirements, while others may choose a higher limit to accommodate a more dynamic environment. This flexibility is crucial for optimizing IT Service Management practices, as it enables organizations to define thresholds that best fit their context and control processes effectively.

The other choices reflect functionalities that do not capture the essential nature of this limit. Limiting the number of changes that can be made does not accurately describe the purpose of tracking unauthorized changes, nor does ensuring all changes are recorded, which is a separate function. The idea that the maximum is preset by the system misrepresents the adaptability of the configuration options available to system administrators.