How must Knowledge articles be published in relation to Knowledge base categories?

Knowledge articles play a critical role in IT Service Management by providing essential information and solutions to users. For an article to be effective and discoverable, it must be associated with relevant knowledge base categories. Publishing articles to at least one category ensures that users can easily find the information they need when they search through the knowledge base.

Categories serve as a structured way to organize knowledge articles, enhancing the user experience by making it more intuitive to locate information. If an article were published without being assigned to any category, it would likely be overlooked, as users rely on category classifications to navigate the knowledge base effectively.

This foundational principle supports effective knowledge management practices by promoting accessibility and organization, ensuring that necessary information can be quickly found when needed.