In Change Management terminology, what is a 'Change'?

Prepare for the ITSM Certified Implementation Specialist Exam with interactive flashcards and multiple choice questions. Each question includes hints and explanations. Master your exam!

In the context of Change Management, a 'Change' is defined as a modification to any component of the IT infrastructure. This broader definition encompasses various types of changes, including updates, enhancements, and deletions of existing assets or configurations. It reflects the need for a structured approach to manage all alterations, ensuring that any adjustments to systems, processes, or configurations are assessed, approved, and implemented in a controlled manner to minimize service disruption and risk.

The term 'Change' goes beyond merely adding or removing assets; it includes any alteration that might impact IT services. This holistic understanding allows Change Management to effectively control the lifecycle of changes, preserving service integrity while accommodating the evolving needs of the organization.

The other choices focus on specific actions rather than the comprehensive nature of what constitutes a change in IT environments. Therefore, option B captures the essential definition needed within Change Management.

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