In request fulfillment, which status field is set by the flow?

Prepare for the ITSM Certified Implementation Specialist Exam with interactive flashcards and multiple choice questions. Each question includes hints and explanations. Master your exam!

In request fulfillment, the correct status field that is set by the flow is the stage on the requested item. This field is crucial as it reflects the current phase or progress of the request within the fulfillment process. The stage indicates whether the request is in progress, completed, or if it has encountered any issues, providing visibility into the state of the request at any point in time.

The flow utilizes this stage to manage transitions between the various steps involved in fulfilling the request, ensuring that all necessary actions are executed in alignment with the defined processes. This enables better tracking and management of requests throughout their lifecycle, enhancing communication and accountability.

The other options, while related to request fulfillment, pertain to different aspects or entities involved. The status on request pertains to the overall request entity rather than the specific requested item, and the state on catalog tasks indicates the status of individual tasks that may be part of the request fulfillment, which is a more granular view. The state on the requested item could represent a defined state in the system but does not denote a progression or stage like the stage on requested item does.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy