In the context of incident management, how is urgency typically defined?

In the context of incident management, urgency is defined as the speed of response required for the incident. This involves assessing how quickly a resolution is needed based on the business impact and the potential consequences of the incident. Urgency helps teams prioritize their response to various incidents, ensuring that those with higher urgency receive attention more swiftly to minimize disruption.

For instance, a high-urgency incident may require immediate action because it affects a significant number of users or critical business operations, while a lower-urgency incident might allow for a more extended resolution time. This prioritization is crucial for effective incident management and is often used in conjunction with other factors like impact and severity to determine the overall priority of incidents.