In the context of Model State, what does a Model State transition involve?

Prepare for the ITSM Certified Implementation Specialist Exam with interactive flashcards and multiple choice questions. Each question includes hints and explanations. Master your exam!

In the context of Model State, a Model State transition refers specifically to the movement from one state to another within the system's workflow. This encompasses the dynamic aspect of how an item or record progresses through different stages of its lifecycle.

A Model State transition is inherently about the actual changes that occur as the item moves from, for example, 'New' to 'In Progress' to 'Resolved'. This process is crucial for tracking the status of records and ensuring that progress can be accurately managed and reported.

While properties, transition policies, and conditions are related to the Model State, they serve different purposes. Properties describe characteristics of the Model State, transition policies define rules for how and when transitions can occur, and transition conditions dictate the specific requirements or prerequisites that must be met for a transition to take place. In contrast, transitions themselves are the literal actions or movements within the workflow, making this the most accurate representation of what a Model State transition involves.

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