In the Quebec release, which states can Problem task records automatically transition between if required fields are filled?

In the Quebec release of ServiceNow, Problem task records have specific transitions based on the status and the completion of required fields. The transition from "New" to "Assess" is important because this reflects the lifecycle of a problem task. When a problem is first created, it is in the "New" state, indicating that it has not yet been evaluated. Once the required fields are filled out appropriately, indicating that enough information is available about the problem, the task can automatically transition to the "Assess" state.

The "Assess" state serves as a review phase where the problem is analyzed to determine the next steps. This transition is critical in maintaining workflow efficiency as it allows the team to move forward with addressing the problem without unnecessary manual intervention. Each state serves a specific purpose, and being able to automate this transition enhances the overall service management process by ensuring that problems are systematically assessed as soon as they are logged and information is available.

Other transitions, like those from "On Hold," "Draft," and "Work in Progress" might involve additional conditions or management intervention and are not standard automatic transitions based solely on fulfilling required fields. Therefore, the transition from "New" to "Assess" is the clear choice, as it reflects the intended workflow for