Upon activating the ITSM Roles plugin, what granular roles are created for the Incident application? (Choose two)

When the ITSM Roles plugin is activated, it provides specific roles that are granular and tailored for managing access and permissions within the Incident application. The role that is created specifically for reading incidents is 'sn_incident_read.' This role allows users to view incident records without granting permissions to modify them. It plays a crucial role in maintaining data integrity and security, as it ensures that only authorized personnel can access sensitive information.

In addition to 'sn_incident_read,' another role that is typically created is 'sn_incident_write.' This role is essential because it allows users to create or modify incident records within the system. By having separate roles for reading and writing, the system can ensure that users have the appropriate level of access based on their job requirements.

The other options, while they may seem relevant, either do not correspond to established roles created by the ITSM Roles plugin or represent actions that are specific to record manipulation rather than granular role definitions. Roles like 'sn_incident_update' and 'sn_incident_insert' do not align with the standard roles designated for the Incident application as outlined in the implementation best practices. This differentiation helps in defining clear boundaries for access levels, thereby enhancing the overall management of incident handling within IT service management.