What actions can a user with the itil_admin role take in support of Change Management? (Choose three)

Prepare for the ITSM Certified Implementation Specialist Exam with interactive flashcards and multiple choice questions. Each question includes hints and explanations. Master your exam!

A user with the itil_admin role possesses the necessary permissions to perform several critical functions within the Change Management process. One of the key responsibilities is managing risk assessments. This involves evaluating the potential impact and likelihood of risks associated with a change, which is essential for informing decision-making context around changes.

Managing risk assessments is critical as it aids in minimizing the negative impacts of changes on services by identifying and addressing potential issues proactively. This ensures that the organization can execute changes with a clear understanding of their risk profile, thereby facilitating better planning and communication regarding changes.

The action of managing risk conditions typically involves establishing criteria or parameters that must be met to ensure that risks are acceptable as part of the Change Management process. While this is an important function, it requires an understanding of both the technical aspects of potential changes and the business objectives of the organization.

The options involving deleting definitions or changes represent actions that are typically restricted, as they can disrupt existing processes or lead to a lack of accountability in change management tasks. Deleting critical components, such as the CAB definition or changes that have already been approved or initiated, could lead to operational difficulties and a chaotic change environment, hence such actions are not typically under the purview of the itil_admin role.

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