What additional problem role is installed when the ITSM roles plugin is activated to give users access to problem records?

When the ITSM roles plugin is activated, the additional problem role that is installed to provide users with access to problem records is specifically designed to allow read access to those records. The role is crucial for ensuring that users can view the details of problems without necessarily having the ability to modify them. This is fundamental in maintaining a clear separation of duties within the ITSM framework, where certain roles are designated for managing, viewing, or editing records.

By providing read access through this role, users can effectively engage with problem records to understand the nature of issues, collaborate on solutions, and ensure that they are informed without unintentionally altering data. It aligns with best practices in service management, emphasizing transparency and accountability while minimizing the risk of unauthorized changes.

The other roles listed serve different functions and may not directly relate to providing mere read access to problem records, which is the primary function of the correct choice.