What are some key relationships between Change and Configuration Item (CI) records?

The correct answer highlights an essential aspect of ITSM practices regarding the management of changes and configuration items. When a change is proposed, it is often related to multiple CIs, particularly in complex environments where changes can impact several interconnected systems, applications, or resources. By allowing one change request to be associated with multiple CIs, organizations can streamline their change management process and ensure that all relevant components are considered in the change assessment and approval process.

This method promotes a holistic view of how changes impact the broader IT environment, supporting better risk assessment and communication among stakeholders. It enhances visibility in tracking which CIs are affected or may need updates due to a specific change, thereby reducing the risk of disruptions and improving overall service continuity.

The other relationships reflect different aspects of change management but do not address the specific scenario of linking a single change to multiple CIs directly. For instance, while changes should reference at least one CI to ensure their relevance and establish what is being impacted, the capability to submit one change for multiple CIs illustrates a broader and more integrated approach to change management, aligning well with ITSM best practices.