What are two benefits of problem management for incident management?

One significant benefit of problem management for incident management is that solutions implemented through problem management processes lead to a reduction in the occurrence of future incidents. When root causes of incidents are identified and addressed, the likelihood of those incidents happening again decreases, thereby enhancing overall service stability and reliability. This proactive approach ensures that recurring issues are minimized, allowing incident management teams to focus on resolving new incidents rather than repeatedly addressing the same issues.

Additionally, another benefit involves the usage of published workarounds. Though not the main focus of the chosen answer, workarounds developed from problem management provide quick resolutions for ongoing incidents. This is vital for maintaining service levels while a more permanent solution to the underlying problem is being developed.

In contrast, the automatic triggering of problem investigations for multiple user incidents is an operational practice that helps streamline the process but does not directly relate to the effectiveness and proactive nature of problem management in relation to incident management. Lastly, while incident managers might be involved in authorizing problem investigations, this does not highlight a benefit of problem management itself; instead, it represents a procedural workflow that might vary based on organization structure.