What assets should a new Business Analyst review to prepare for a Service Catalog workshop? (Choose two.)

To prepare effectively for a Service Catalog workshop, a new Business Analyst would benefit from reviewing the Service Catalog and Request Management - Workshop Preparation Guide. This guide is specifically designed to outline the objectives, structure, and key considerations for the workshop, ensuring that the analyst is equipped with a focused understanding of what to expect and how to contribute effectively to the session.

In addition to the workshop preparation guide, it is also useful to review pieces that outline the actual processes and methodologies related to Service Catalog and Request Management. This might lead to another valuable resource, which could be the Process Guide. Understanding the defined processes helps in aligning the workshop discussions with practical implementations and operations, enabling the analyst to provide informed insights and recommendations based on established practices in Service Catalog management.

While understanding typical challenges and business outcomes is crucial, these resources do not provide the direct preparation needed for a workshop setting. Focusing on guidelines specifically tailored for workshop preparation and detailed process knowledge ensures a more productive and aligned workshop experience.