What component of a change flow automates tasks such as looking up records or applying policies?

The component that automates tasks such as looking up records or applying policies is referred to as Flow Actions. Flow Actions are designed to perform specific operations within a flow, enabling the automation of repetitive tasks and facilitating interactions with various data records. They can include functions like updating records, retrieving information, or executing business rules dependent on specific conditions.

This capability is critical for streamlining processes and ensuring consistency in handling tasks across different incidents or changes, as well as enhancing the overall efficiency of workflows. Other components, like Flow Activities, Flow Steps, and Action Pills, serve different purposes within the flow architecture and do not specifically focus on the automation of record-related tasks or policy application in the same direct manner as Flow Actions do.