What does the Incident Lifecycle flow typically trigger from?

The Incident Lifecycle flow typically triggers from the Resolved date because this is the point at which the incident has been addressed and is considered resolved by the service team. The resolution signifies that the incident has met the necessary criteria to be categorized as solved, which subsequently activates further processes related to the incident, such as communication with the affected users, documentation, and potential closure of the incident.

The Resolved date is a key milestone in the incident management process, as it indicates that the technical team has implemented a fix or workaround, and the incident is no longer causing disruption. Once an incident is resolved, it enters the next phases of the lifecycle, which may include formal closure and archiving for future reference or analysis.

The other milestones mentioned—Created date, Updated date, and Closed date—are also important in the incident management process but do not specifically trigger the lifecycle flow the same way the Resolved date does. The Created date indicates when the incident was initially logged, the Updated date relates to any changes made to the incident record during its lifecycle, and the Closed date marks the finalization of the incident after all associated tasks have been completed. Each of these dates serves a purpose in managing and tracking incidents, but they do not denote the transition into the