What feature would automatically create and assign a Post Fix Review task after a problem is resolved?

The feature that automatically creates and assigns a Post Fix Review task after a problem is resolved is Flow Designer. Flow Designer allows for the orchestration and automation of processes in ServiceNow, enabling users to create flows that can execute specific tasks in response to defined triggers and conditions.

In the context of problem resolution, once a problem is marked as resolved, a flow can be designed to initiate the Post Fix Review task automatically. This functionality is particularly valuable in IT service management as it ensures that necessary follow-up activities are carried out, promoting a systematic approach to problem management and continuous improvement.

By leveraging Flow Designer, organizations can enhance the efficiency of their ITSM processes, reduce the chances of human error in task assignments, and ensure that all steps in the problem resolution lifecycle are completed as intended. This contributes to better services and better stakeholder satisfaction while maintaining operational effectiveness.