What is a primary function of the Change Management process?

The primary function of the Change Management process is to minimize the risk of change. Change Management is designed to ensure that changes within an organization are made in a controlled and systematic manner. This is critical because changes—whether they're related to IT infrastructure, services, or processes—can introduce risks that may disrupt services or negatively impact business operations.

By systematically evaluating and assessing changes, Change Management helps identify potential issues before they occur, plans for contingencies, and implements changes in a way that mitigates the risk associated with those changes. This function includes steps like change evaluation, approval, scheduling, and monitoring to ensure that changes do not lead to unexpected outages or inefficiencies.

In contrast, resolving incidents promptly pertains more closely to Incident Management, managing a knowledge base relates to Knowledge Management, and automating service delivery aligns with Service Automation—all of which, while important, do not focus directly on the core aim of minimizing risks associated with changes within the environment.