What is the first step to add a notification to the Change - Emergency - Authorize Flow?

The first step to adding a notification to the Change - Emergency - Authorize Flow is to create a copy of the baseline Change - Emergency - Authorize Flow and then edit the new copy. This practice is essential for a few reasons:

1. Minimizing Risk: By working on a copy of the flow, you preserve the original baseline flow, which ensures that you have a stable version to revert to if something goes wrong during your modifications. This is particularly important in production environments where changes must be made with caution.

2. Testing Changes: Editing a copy allows for thorough testing before implementing changes into the live environment. You can validate that the notification functions as expected without disrupting the current workflow.

3. Version Control: Creating a copy helps maintain version control. If multiple changes need to be made in the future, having the original baseline intact aids in tracking adjustments and upholding documentation of the changes made.

This approach aligns with best practices in ITSM change management processes, allowing for a robust method to enhance and modify workflows while ensuring service reliability.