What is the first step in troubleshooting an issue related to the Assignment group on incident records?

The first step in troubleshooting an issue related to the Assignment group on incident records should focus on understanding the context of the incident, which is best achieved by reviewing the incident's configuration item. The configuration item (CI) associated with the incident can provide valuable insights into the issue at hand. It typically contains detailed information about the components affected by the incident, such as software, hardware, or services, which can influence assignment group decisions based on expertise and responsibility.

By assessing the configuration item, you can determine whether the right group should be assigned to handle the incident based on the CI's characteristics. This step sets the foundation for understanding how to appropriately address the assignment group and can lead to a more targeted troubleshooting approach.

Other options may have their own relevance but do not directly address the immediate context of the incident related specifically to the assignment group. Checking user group settings or form design settings could be necessary later in the troubleshooting process, but understanding the configuration item provides the essential context required first.