What is the purpose of the Catalog Builder tool?

The purpose of the Catalog Builder tool is primarily to delegate the creation and maintenance of catalog items. This tool allows users, often non-technical staff or business representatives, to design and update service catalog offerings without requiring deep technical knowledge or coding skills. By enabling delegation, it empowers different teams or departments within an organization to tailor the service catalog to meet their specific needs and requirements, ensuring that the catalog reflects the services and products that are most relevant to users.

This capability is essential in fostering collaboration across various business units, as it streamlines the process of catalog management and encourages timely updates and the inclusion of new services. This autonomy can lead to a more dynamic and responsive service catalog, enhancing the end-user experience.

While managing existing catalog items, creating complex workflows, and designing user interfaces are also important aspects of service management practices, they do not encapsulate the primary objective of the Catalog Builder tool, which specifically focuses on empowering users to create and maintain catalog items independently.