What is the resource used by ServiceNow to support the sale and delivery of services to employees and customers?

The resource that serves to support the sale and delivery of services to employees and customers is the Service Catalog. It acts as a central repository for all available services within an organization, allowing users to easily find and request the services they need.

The Service Catalog typically includes a user-friendly interface that displays all the services offered, such as IT support, HR requests, and facilities management. By providing detailed descriptions, categories, and request forms, the Service Catalog enables users to understand what services are available and streamlines the process of obtaining those services.

In contrast, the other options do have different purposes within the ServiceNow ecosystem. The Service Portal is a front-end interface that enhances user interaction with various services, including the Service Catalog. However, it does not specifically support the sale and delivery of services itself. The Service Dashboard provides visual insights and status information about services and performance but does not facilitate the direct request or ordering of services. The Service Map is used for visualizing relationships between various services and infrastructure components but does not serve the purpose of enabling service requests directly to employees or customers.

Thus, the Service Catalog is integral to the service delivery model, ensuring that any employee or customer can efficiently interact with available services.