What item type should be used to create a "Getting Started with Construction Requests" link that contains a knowledge article?

The correct choice is a Content Item because it serves as the ideal format for creating links or references to various types of content, including knowledge articles. Content Items are versatile and can encapsulate any kind of information, making them suitable for providing users with detailed guides, such as the "Getting Started with Construction Requests".

A Content Item allows easy integration and presents the information effectively within the scope of an IT service management platform. It ensures that users can access the knowledge article directly through the link, enhancing their ability to find relevant information quickly and improving their overall user experience.

While other item types serve specific functions—like Knowledge Items primarily used for storing and managing knowledge base articles, Record Producers designed for creating records in a streamlined way, and Order Guides intended for complex catalog requests—none of these are as appropriate for the purpose of simply linking to a knowledge article as a Content Item. Thus, the choice of a Content Item aligns perfectly with the goal of creating an accessible and informative link.