What module is recommended for a high-level view of activities in problem management?

The recommended module for a high-level view of activities in problem management is the Problem > Overview. This module provides a consolidated perspective of ongoing problem management activities, allowing users to see key information at a glance, such as active problems, their statuses, and related incidents. It serves as a centralized interface where users can easily track the lifecycle of problems and identify potential areas needing attention, which enhances decision-making and prioritization within the problem management process.

The Overview module aids in understanding trends and the overall health of problem management activities without getting bogged down in detailed reports. This high-level perspective is essential for managers and stakeholders to assess the effectiveness of problem management practices and ensure alignment with broader IT service management goals.

Other modules mentioned may provide valuable information but do not serve the same purpose of offering a comprehensive view of problem management activities. For instance, the Problem > Homepage might include some useful metrics but lacks the focused aggregation of detailed and actionable high-level views that the Overview provides. The ITIL Manager > Homepage generally caters more to managerial insights across various ITIL practices rather than centering specifically on problem management details. The Problem > Process Health Dashboard, while informative regarding performance, focuses on metrics and KPIs rather than providing an overarching view of activities. Each of these