What new features were introduced in the Quebec release of Change management?

The correct choice highlights significant enhancements that were introduced in the Quebec release concerning Change Management. The features mentioned—Change Models, Change Flows, and State Transition Models—are pivotal for refining how changes are managed within an organization.

Change Models allow organizations to define standard processes for handling common types of changes, thus streamlining workflows and reducing complexity. Change Flows enhance visualization and provide a structured representation of the change management process, facilitating better understanding and execution. State Transition Models provide clarity on the lifecycle of changes, describing how changes progress through various states, which is crucial for effective management and oversight.

These features collectively contribute to a more robust Change Management system, improving efficiency, accountability, and traceability in managing organizational changes. The focus on standardization and clarity in processes represents key advancements in managing changes, aligning with best practices in ITSM.

In contrast, while other options reference various features and capabilities within Change Management, they either misidentify the key highlights of the Quebec release or include elements that are not specifically tied to that version. Thus, understanding these specific features emphasizes the evolution and improvement in Change Management practices introduced with the Quebec release.