What practices are recommended for guiding customer notifications? (Choose three)

Ensuring that notification requirements are included in the project scope is essential for successful IT service management. When requirements are clearly defined in the scope, it sets the parameters for what notifications need to be created and communicated to customers. This alignment helps to ensure that all stakeholders have a shared understanding of the expectations around customer communication, which can reduce misunderstandings and improve satisfaction with service delivery.

Additionally, having well-documented notification requirements guides the implementation team in creating a communication plan that covers various scenarios, such as service outages, major changes, or updates. It provides a framework within which to operate, ensuring that notifications are timely, relevant, and aligned with the overall goals of the organization.

This practice supports effective engagement with customers and can improve the overall customer experience by making sure they are properly informed, thus building trust and transparency in the service management process.