What role allows users to maintain a service catalog and its functional components?

The role responsible for maintaining a service catalog and its functional components is the Catalog Admin. This role is specifically designed to manage the service catalog, which includes creating, updating, and removing catalog items, as well as defining the relationships between various catalog items and their associated services.

The Catalog Admin role ensures that the service catalog remains current, relevant, and user-friendly for end-users and stakeholders within the organization. They possess the required permissions to manage service catalog content in alignment with the organization’s service management goals.

In contrast, other roles might have responsibilities related to broader service management processes or fulfill specific tasks but do not focus predominantly on maintaining the service catalog itself. For instance, the Service Manager would oversee the overall service management lifecycle, including strategy, design, transition, operation, and continual improvement, but not specifically the catalog. Similarly, the Request Fulfillment Admin may focus on managing and fulfilling requests but lacks specific responsibility for the catalog’s structural integrity and content management. Therefore, the Catalog Admin is the role that best matches the task of maintaining a service catalog and its components.