What role is primarily responsible for reviewing change requests?

The Change Coordinator plays a crucial role in the change management process, primarily responsible for reviewing change requests. This individual ensures that all change requests are assessed for their impact, risk, and alignment with business objectives before approval. The Change Coordinator facilitates communication among stakeholders, manages the change schedule, and ensures the proper documentation of each change request. This role is essential in maintaining the integrity of the IT environment and minimizing disruptions caused by changes.

The other roles mentioned, while important in their own right, do not focus specifically on the review of change requests. For instance, the Incident Manager is responsible for managing incidents to restore service as quickly as possible, while the Service Desk Agent serves as the first point of contact for users needing assistance, focusing on resolving issues rather than reviewing changes. The Configuration Manager oversees the configuration management database (CMDB) and ensures that all configuration items are appropriately documented and managed, but their responsibilities do not extend specifically to reviewing change requests.