What role typically oversees the Service Catalog process as a whole?

The Service Catalog Manager is the individual responsible for managing the Service Catalog process as a comprehensive entity. This role focuses on ensuring that the Service Catalog is up-to-date, aligned with business needs, and accessible to users. The Service Catalog Manager handles the interactions with stakeholders, gathers feedback for improvements, and ensures that all services listed in the catalog are accurate and reflective of the actual services being offered by the organization.

By overseeing the entire lifecycle of the Service Catalog, the manager ensures that it effectively communicates useful information about services available to customers, including service descriptions, service levels, and relevant pricing. This role is critical in promoting transparency and coherence between IT services and their consumers, thus fostering better service delivery and customer satisfaction.

In contrast, other roles like ITIL Manager, Service Owner, and Service Desk Manager have their specific focuses and responsibilities that do not encompass overseeing the entire Service Catalog process. The ITIL Manager may oversee broader ITIL processes, the Service Owner is responsible for the delivery and management of a specific service rather than the entire catalog, and the Service Desk Manager focuses on the day-to-day operations of the service desk rather than managing the Service Catalog itself.