What tools are available to the assignee to help resolve an Incident? (Choose two.)

The first tool that assists an assignee in resolving an Incident is Known Errors. This tool provides documented information about similar past incidents that have already been investigated and analyzed. Known Errors typically include a description of the error, its impact, and a workaround or permanent resolution. By leveraging this information, the assignee can quickly identify previously recognized problems, which helps to streamline the resolution process.

The second tool that aligns well with assisting an assignee is Resolutions from similar incidents. This tool allows the assignee to reference solutions that have been successfully applied to past incidents that share similarities with the current one. By reviewing the resolutions from similar cases, the assignee can apply proven solutions, increasing the likelihood of a quick and effective resolution to the incident.

The other options, while they may offer some benefits in broader contexts, do not directly provide immediate, actionable information to help assignees resolve incidents as effectively as the tools mentioned above. The CI Class Manager is focused on configuration items and their relationships, which may not be directly relevant for resolving individual incidents. The Incident Overview Dashboard provides a broader perspective of incidents and metrics but does not specifically guide an assignee toward resolution techniques or strategies for particular incidents.