What type of catalog item may be found in a Service Catalog?

In the context of a Service Catalog, a Record Producer is a type of catalog item that allows users to create task records, such as incidents or service requests, directly from the Service Catalog interface. When users fill out a Record Producer form, it generates a specific record in the background, streamlining the process of requesting new services or reporting issues without needing to navigate through multiple steps or forms. This capability enhances user experience by making it easier to submit requests that are predefined within the organization’s IT services.

Other categories of catalog items play different roles within the Service Catalog environment. For example, Requested Items refer to the specific requests that users make from the Service Catalog, but they represent the instances of items being requested rather than the items themselves. Categories are used to organize various catalog items and improve user navigation within the Service Catalog, while Execution Plans refer to workflows that are executed when a service request is processed, rather than being catalog items themselves.