What would you use to define a grouping of configuration items such as all web servers in Miami?

The most suitable choice for defining a grouping of configuration items, such as all web servers in Miami, is a dynamic CI group. Dynamic CI groups are designed to automatically include configuration items that meet specific criteria, like geographical location or type of service—such as web servers in this case. This functionality allows for easier management and categorization of CI data, enabling automated updates when new items are added or existing items change.

Dynamic CI groups leverage powerful filtering capabilities to dynamically adjust membership based on the defined rules, making it a more flexible and efficient option for categorizing groups of configuration items based on specific attributes or conditions. This supports better management and reporting of assets within the ITSM environment.

Other options may serve different purposes. For example, a CI class categorizes various configuration items under a common type, but it doesn’t offer the dynamic and criteria-based grouping functionality needed for the scenario at hand. A dependent group typically references items that rely on others, which doesn’t apply to simply grouping CIs based on a shared characteristic. The CSDM component group is based on a framework that helps align services to the configuration items, but it is less focused on dynamic grouping capabilities. Thus, dynamic CI group is the most fitting choice for this specific requirement.