When a user clicks the Communicate fix UI action on the Problem form, what occurs?

When a user clicks the Communicate fix UI action on the Problem form, the primary function is to document and communicate the fix for a problem to associated incidents. In this context, the chosen option indicates that the fix is written to the Work notes field on any Incident that is currently Active and associated with that problem.

The reason this is correct is that work notes are intended for internal communication among IT staff, providing details about the resolution without being viewed by the end users directly. This ensures that any personnel working on the active incidents receive the necessary information regarding the fix without confusion or unnecessary clutter in the comments field, which is more visible and often used for user-facing notes.

The specification that it applies only to incidents that are Active indicates a focus on ongoing situations that require timely updates and communications, ensuring that the team handling the related incidents is informed about resolved issues as they occur.

Other answer choices suggest using the Comments field or addressing Incidents that are On Hold, which do not align with the intent of providing an active resolution update. The option referencing a draft Knowledge article does not relate specifically to the immediate communication process required when fixing active incidents.