When a user submits a service request from a catalog, what actions are triggered based on the flow definition? (Choose three.)

Prepare for the ITSM Certified Implementation Specialist Exam with interactive flashcards and multiple choice questions. Each question includes hints and explanations. Master your exam!

When a user submits a service request from a catalog, several actions are triggered based on the flow definition, among which tasks, notifications, and action specifications are key components.

Tasks are initiated as part of the flow definition to ensure that the necessary work related to the service request is properly assigned and completed. This could include creating tickets, assigning them to specific personnel, or initiating underlying processes that support the fulfillment of the request. The completion of these tasks is crucial for the overall workflow and service delivery efficiency.

Notifications are another critical component triggered during this process. Notifications inform relevant stakeholders, such as the requester, service desk personnel, or service owners, about the status of the request or any changes that occur throughout its lifecycle. This keeps everyone updated and helps manage expectations regarding service delivery.

Action specifications, while not selected, are also a significant part of the flow definition. They define specific actions that can be carried out based on certain conditions or triggers within the system, allowing for a more customized workflow according to business needs.

Access controls are important in managing who can submit or manage requests but are not directly triggered by the submission of a service request. Instead, they establish the permissions and security measures to ensure that users interact with the catalog according to their roles and

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy