Where can a change manager define conditions for moving a change request between states?

The correct answer highlights that the change manager can define conditions for transitioning a change request between states specifically through the Model State Transition Conditions. This option allows for a structured way to set predefined rules and conditions that must be satisfied for a change request to move from one state to another, ensuring that the process adheres to established workflows and business logic.

Within the Model State Transition Conditions, various parameters and criteria can be specified, such as user roles, approval statuses, and specific attributes of the change request. This level of configuration ensures that all transitions are managed consistently and according to operational policies, which is fundamental in IT service management for maintaining control, compliance, and process integrity.

The other options, while potentially relevant in the context of change management, do not specifically allow for defining these transition conditions in a comprehensive way. Dictionary Overrides are typically used to alter field properties or behaviors but don’t govern state transitions. State choices might dictate what states are available, but they lack the granularity of control regarding conditions for moving between those states. State conditions may refer to attributes or restrictions associated with a state but do not necessarily define the comprehensive rules applicable for transitioning between multiple states.

Thus, utilizing Model State Transition Conditions is essential for ensuring that change processes are rigorously controlled