Which entities are likely to be included in a release?

A release in the context of IT Service Management (ITSM) typically encompasses a set of new or modified services, products, and features that are delivered to users or stakeholders. This process is integral to managing change effectively and ensuring that updates do not disrupt ongoing operations.

Including products and features in a release is essential as it allows organizations to provide enhancements, address user needs, and improve overall service quality. Releases are strategically planned and executed to ensure that all elements are cohesive and beneficial to users, which means that focusing on new or updated offerings is a fundamental aspect of the release management process.

User requests, change models, and support tickets do play important roles within ITSM practices; however, they do not directly constitute what is included in a release. User requests might lead to changes or enhancements but are not themselves the content of a release. Change models provide frameworks for managing how changes are handled but do not represent items delivered within a release. Similarly, support tickets are more related to understanding and resolving issues rather than defining what constitutes a release. The primary focus remains on delivering products and features, responding to user feedback, and continually enhancing services for a better experience.