Which feature in Agent workspace provides agents with automatic search results for possible solutions?

The feature that provides agents with automatic search results for possible solutions is Agent Assist. This functionality is specifically designed to support agents during their interactions by suggesting relevant knowledge articles, solutions, and insights based on the context of the case or incident being handled. It uses intelligent algorithms to analyze the conversation and pull in applicable information that can help resolve issues more efficiently.

Agent Assist enhances the effectiveness of customer service representatives by allowing them to access information quickly, reducing the time spent searching for solutions manually. It streamlines the workflow, ultimately improving the customer experience by providing timely and relevant assistance.

In contrast, while other options like chatbots and knowledge bases are useful tools in an IT service management context, they do not specifically cater to the automatic, context-aware solution suggestions that Agent Assist provides. Related search results may present options but lack the proactive assistance that is tailored to the ongoing interaction. Hence, Agent Assist stands out as the feature specifically designed for this purpose.