Which field from the configuration item will automatically populate in the Assignment group field of an incident record?

The correct choice is Support group. This field is specifically designed to designate the team or group responsible for managing incidents related to a particular configuration item (CI). When an incident is created that involves a CI, the system automatically pulls the designated Support group from that CI record to populate the Assignment group field in the incident. This automation ensures efficient routing of incidents to the appropriate team, streamlining the incident management process and ensuring that incidents are handled promptly by the right personnel.

Managed by, Approval group, and Change group do not serve the same purpose in this context. The Managed by field pertains to the person or entity that oversees the CI but does not directly indicate which group should address incidents. The Approval group is relevant for change management scenarios, indicating those who must approve certain actions but not necessarily involved in daily incident responses. The Change group, on the other hand, is related to managing changes to the CI and is not used for incident assignment. Thus, only the Support group directly correlates with the automatic population of the Assignment group in an incident record.