Which module is recommended for managers to view operational information for Incident management?

The selection of the Incident > Overview module as the recommended module for managers to view operational information for Incident Management is based on its comprehensive functionality tailored specifically for the needs of managers overseeing incident resolution processes.

This module is designed to provide an aggregate view of incidents and their statuses, allowing managers to assess performance, track resolution times, and identify trends related to incident handling. It reveals key metrics that are vital for operational decision-making, such as the number of open incidents, severity of incidents, and performance against service level agreements (SLAs). By having access to this centralized overview, managers can quickly grasp the current state of incident management, make informed decisions, and steer their teams more effectively.

In contrast, other modules may have specific uses but do not offer the same breadth of operational overview for incident management. For instance, the CMDB Health Dashboard focuses on the health and performance of the Configuration Management Database rather than incident metrics. The Manager Workspace offers a broader view that encompasses various ITSM processes, but may not drill down specifically into incident details as effectively as the Incident > Overview module. The Critical Incidents Map typically highlights high-priority incidents but may not provide the overall operational data needed for everyday management tasks.

Thus, the Incident > Overview module is