Which of the following roles is primarily responsible for overseeing the Change Management process?

The role of Change Manager is specifically designed to oversee the Change Management process within an IT Service Management framework. The Change Manager is responsible for ensuring that changes to the IT environment are made with minimal disruption to services. This includes evaluating and coordinating proposed changes, assessing the risks associated with changes, and ensuring that all changes are documented and communicated effectively.

Change Management involves various activities such as creating a change schedule, conducting risk assessments, and obtaining necessary approvals before changes are implemented. The Change Manager also facilitates communication between different stakeholders and ensures alignment with business goals, making them central to managing the overall change process within the organization.

Other roles, while important in their respective areas, do not have the same level of responsibility concerning the Change Management process. For instance, the Problem Manager focuses on identifying and managing the root causes of incidents, the Incident Manager is responsible for restoring normal service operations as quickly as possible, and the Service Desk Analyst is typically the first point of contact for end-users experiencing issues. None of these roles encompass the comprehensive oversight required for effectively managing changes within the IT environment.