Which of the following should be avoided when organizing catalog items?

Prepare for the ITSM Certified Implementation Specialist Exam with interactive flashcards and multiple choice questions. Each question includes hints and explanations. Master your exam!

When organizing catalog items, it is important to maintain a clear and logical structure that allows users to easily find what they need. Assigning multiple items to each category can lead to confusion and overwhelm for users who are trying to navigate the catalog. If too many items are lumped together in a single category, it may hinder the user's ability to distinguish between items and make informed choices.

On the other hand, having a clear categorization strategy helps in understanding how items are grouped and assists users in their search process. Maintaining shallow subcategory levels allows for a straightforward and user-friendly navigation experience. Keeping the structure simple and intuitive further enhances usability, enabling users to efficiently locate catalog items without frustration. By avoiding excessive assignments of items to each category, organizations promote clarity and ease of access within their service catalog.

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