Which possible solutions can Agent assist automatically search and display? (Choose five)

The correct answer encompasses several options that represent different areas where Agent Assist can provide automatic support in an ITSM environment. The primary function of Agent Assist is to enhance the efficiency of IT service management by providing relevant and context-specific resources to agents dealing with service requests or incidents.

Knowledge is a key component of this functionality. The Agent Assist tool leverages a knowledge base, allowing it to automatically search and display relevant articles, solutions, or documentation that might help agents resolve issues more quickly and effectively. This access to knowledge resources streamlines the decision-making process and enables agents to deliver better service to users.

In addition to knowledge, other categories that Agent Assist can explore and validate include Runbook Actions, Problems, Changes, Cases, and Incidents. Each of these areas contributes to maintaining service continuity and operational excellence within IT service management. For example, automatically retrieving information about incidents can help agents troubleshoot issues more efficiently, while accessing data about changes can ensure that all modifications to the services are tracked and managed.

Overall, while the focus on knowledge emphasizes its importance, the tool's capability to assist with various types of data reflects a comprehensive approach to IT service support, enhancing the overall effectiveness of the service desk operations.