Which record type would you use to generate an Incident from an Ask a Question form?

Using a Record Producer is appropriate for generating an Incident from an Ask a Question form because Record Producers are specifically designed to create task records, such as incidents, problems, or changes, based on user input from a catalog item. They act as a simplified interface that allows users to fill out a form and have that submission create a new record in the system.

When a user accesses an Ask a Question form, they typically require assistance or need to report an issue. The Record Producer translates that input into a structured format, ensuring that the necessary information is captured to create an Incident efficiently. This form of integration enhances user experience by presenting a familiar interface while maintaining the integrity of record creation processes in the ITSM framework.

Other record types, such as Order Guides or Catalog Items, serve different functions. Order Guides act as a collection of multiple catalog items aimed at streamlining service requests. Linked Items are used to establish relationships between existing records rather than create new ones. Catalog Items refer to specific services or products offered to users but do not inherently create records on their own without the assistance of a Record Producer. Therefore, the use of a Record Producer is the correct approach in this scenario.