Which role is responsible for configuring and managing Incident Management properties?

The role responsible for configuring and managing Incident Management properties is the incident_manager. This role is specifically tasked with overseeing the Incident Management process, ensuring that incidents are properly managed from initiation to resolution. The incident manager plays a critical role in maintaining the integrity of the Incident Management system, making decisions about configuration settings and property management that align with organizational policies and procedures.

This role often includes responsibilities such as defining incident workflow, setting priorities and severity levels, and determining escalation procedures. By managing these properties, the incident manager ensures that incidents are processed efficiently and effectively, ultimately improving service quality and customer satisfaction.

The other roles mentioned may have specific responsibilities that support Incident Management, but they do not focus primarily on the configuration and management of Incident Management properties. For instance, itil might have a broader perspective on ITIL processes, while itil_admin might cover a variety of ITIL-related configurations rather than solely focusing on incidents. The incident_admin could also relate to managing incidents, but it is the incident_manager who holds the comprehensive authority and responsibility for the properties within Incident Management.