Which role is responsible for modifying the cart layout?

The role that is responsible for modifying the cart layout is catalog_admin. This role has the necessary permissions and responsibilities to manage service catalogs within the IT service management framework. It includes tasks like updating and customizing how items are displayed in the shopping cart, thereby facilitating a better user experience and ensuring that the service catalog reflects the requirements of the organization.

The catalog_admin role specifically focuses on defining the structure and appearance of service requests and catalogs, making it pivotal in adjusting the cart layout effectively. As this is a highly specialized function, those in the catalog_admin role are equipped to handle configurations and changes that can optimize the shopping experience for users, ensuring that items are organized and accessible in a way that aligns with business needs.

The other roles mentioned, while they may have overlapping or related responsibilities, do not specifically pertain to modifying the cart layout. For instance, itil is generally a broader role focusing on IT service management practices and processes, while itil_admin and catalog_manager roles might hold administrative duties or responsibilities related to overall service management or catalog oversight without direct authority over cart layout customization.